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Client Comments:
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“Merchant Concepts has done a great job for our organization. Their customer service and helpful suggestions sets them apart from their competitors. I would recommend them without reservation for your merchant processing needs.”
Mike Krautscheid CFO
Don Rasmussen Company
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“Merchant Concepts has been extremely effective in providing the most current technology available; a friendly, professional, and knowledgeable staff who furnish us with immediate results when questions arise; cost saving suggestions and reporting information allowing us to make full use of card processing choices; and excellent in-house training and follow through to ensure the most expedient and secure transactions.”
Wallace Do, C. F. O.
Mario’s, Inc.
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“With the expense of doing business on the rise, Merchant Concepts is always available for training and tips to keep our rates as low as possible.”
Brenda Wiser
Controller
Sunset Imports, Inc.
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“Ethan Allen has had the pleasure of being associated with Merchant Concepts for the last four years. All of our dealings with their staff have been excellent. They are problem solvers; inventors of the newest software/hardware applications to take care of our specific needs in a retail environment and people you can depend upon. I have contacted Merchant Concepts numerous times and every time they promptly fix the problem over the phone, send someone to the location of the problem or both. They have also gone out of their way to save us money. I would recommend Merchant Concepts to anyone who wishes to have the very best service for the very best price.”
Rita Manzella
Accountant
Ethan Allen Home Interiors
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“Standard TV and Appliance has been a happy customer of Merchant Concepts for many years. Bill, Chris and the entire team at Merchant Concepts are always ready to help us with any questions or problems that arise. They provide us with training classes for all of our stores to make sure we are up-to-date with the latest procedures. The very best part of Merchant Concepts is always knowing that they are just a phone call away. We appreciate Merchant Concepts and all they do for us.”
Carol H. Howard
Credit Manager
Standard TV & Appliance
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“Merchant Concepts is everything most credit card processors are not. They are informed, understanding and patient providers of absolutely top-notch service. There is no question whatsoever that their experience and expertise has increased both the efficiency and profitability of our business. They took time to understand the nuances of our operation and tailored the program accordingly. Most importantly members of their staff are a pleasure to deal with. They truly care about their customers and I would strongly encourage any business to consider Merchant Concepts as a partner.”
Jels McCaulay
General Manager
Andina Restaurant
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“Merchant Concepts is a valuable partner to Chown Hardware in our pursuit of excellent customer service. They provide the same great service that we strive to give our customers. With Merchant Concepts we get a bankcard processing system that fits our needs perfectly. When we changed our processing methods they kept pace with us during the transition and complemented our efforts perfectly. I get calls every week advertising low rates and reduced cost, but I trust Merchant Concepts to give us the best service, support and expertise while keeping costs low for our company.”
David Chown
President
Chown Hardware
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“We are long time customers of Merchant Concepts, Inc. They continue over the years to save us money in all avenues of the credit card processing service. Chris personally goes out to our stores for ongoing training with our employees. She keeps them up to speed on how they can be most efficient in processing all types of credit and debit cards. The personal service they give us is priceless. They are always there to answer a question or take care of tracking down information to help us complete a difficult transaction. We have saved time, money and effort in the many ways we can now track and view the processing at each of our locations. Merchant Concepts, Inc. DOES know the true meaning of customer service, a value that all companies strive for at the highest level.”
Tami Latham
Owner/Accounting
Exercise Equipment Northwest
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